How Can We Help You?

Yes, they can. Ask your tenant to register with mplus on the platform or app. Your tenant can then contact us directly regarding any maintenance issues or to schedule a visit.

Standard charges are applicable once the parameters of your current package have been exceeded. For example, if your package includes six callouts per year and all of these callouts have been used, standard charges would be applied to any additional callouts. If you are not sure what your package includes, please contact our 24/7 customer experience centre to speak to one of our customer service consultants.

If you are experiencing problems logging into the app, 24/7 customer experience centre to speak with one of our customer experience representatives. We’re here to help and will resolve any issues with the app you may be having.

If you are experiencing problems completing a request or scheduling an appointment, please contact our 24/7 customer experience centre to speak with one of our customer experience representatives. We’re here to help and will resolve any issues with the app you may be having.

This would be considered a callout, as the mplus team visited your property and identified the issue.

Depending on the nature of the job and if additional materials or parts need to be ordered, work usually starts between 24 – 72 hours after payment. Our customer service consultants can provide an estimate during the quotation stage.

Unfortunately, not. You can only use the services included in your package for your own property.

Yes, AED 180 is the minimum charge for a first-time visit.

AED 180 is the minimum charge for a first-time visit. However, if we finish the job quickly, our team can assist you with minor repairs around the home as part of the service. We’re happy to help!

You won’t be charged for the first hour again. If the team identifies the problem during the first visit but needs to come back a second time to resolve the problem, you won’t need to pay for the first hour’s work. If the job takes longer than an hour, standard rates will apply for any additional time.

We unfortunately do not install materials supplied by our customers. We provide all materials required so we can ensure health and safety guidelines are followed. We also provide a warranty for all materials and parts we install, so we can continue to support our customers after the first visit.

We don’t provide materials. However, our team of professionals will source materials for you if mplus is carrying out the work.

Your landlord can register with mplus via the app or portal. You can then schedule visits and we can confirm payments with the landlord directly.

Unfortunately, our technicians do not carry card machines. However, upon request, the card machine arrangement can be made. Otherwise, once you register with mplus, you can pay using the following methods:

• Cash on-site
• Online payment through the mplus website or mplus app
• ApplePay

We currently offer services at select locations within Dubai. To check if your area is covered, please visit our website, www.mplus.ae or download the mplus app from Apple store or Google play.

Yes, the mplus team operates 24 hours a day, 7 days a week.